Compuscan ignores the law and doesnt remove adverse information.

I paid up letter was submitted on 14.01.2022 by MTN to both Compuscan and Experian (SAME COMPANY).....one system was cleared yet the other wasnt. them when you hold for an hour you are still given the run around. Now i get told i must get the reference number from MTN and then send it to Experian/Compuscan. WHY MUST I DO THEIR JOB.?? THIS LISTING HAD BEEN REMOVED FROM ALL THE OTHER CREDIT BUREAUS. Yet Compuscan just does as they want and ignores the NCA, I draw your attention to the National Credit Act 34 of 2005 Section 71A “71A. Automatic removal of adverse consumer credit information.—(1) The credit provider must submit to all registered credit bureaux within seven days after settlement by a consumer of any obligation under any credit agreement, information regarding such settlement where an obligation under such credit agreement was the subject of— (a) an adverse classification of consumer behaviour; (b) an adverse classification enforcement action against a consumer; (c) an adverse listing recorded in the payment profile of the consumer; or (d) a judgement debt. (2) The credit bureau must remove any adverse listing contemplated in subsection (1) within seven days after receipt of such information from the credit provider. (3) If the credit provider fails to submit information regarding a settlement as contemplated in subsection (1), a consumer may lodge a complaint against such credit provider with the National Credit Regulator.”