LE
Linda E

1 reviews | Active since Sept 2018

02 Sept 2018, 09:31

Compuscan failed to protect consumer and implement laws "prescribe debt"

Hellopeter

You are the last hope, as a consumer i feel so exploited and failed by my country laws yet are there to protect us as citezens and consumers. I believe Compuscan act in bad faith and represent oppression and not transformed and aligned with current NCR frameworks including consumer protection bills, I have strong belief that their existence is to oppress us a consumers and create bad picture about us who were previous disadvantage and oppressed by injustices of the past. They failed dismal to fulfil their mandate and uphold constitution. I've lodged dispute on prescribe debt as per advise by office of ombud but resist and failed dismal to apply the law and remove prescribe debt on my credit report.

I hereby seek your urgent intervention as per consumer protection act 68 of 2008 and it amendments, which spells out my rights as a consumer. Based on this context i believe since in the past 3 years I had never been contacted nor acknowledge neither paying this debt it should fall under prescribe debt.

1. Loanfin amount of R5948 acc number 4-8154

2. Loanfin amount of R5035 account number 4-5957

0
Replies (10)
Experian SA
Experian SA's reply03 Sept 2018, 15:57
Official

Good day

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,

Experian SA
Experian SA's reply19 Nov 2018, 08:03
Official
Good day Linda, thank you for taking the time to notify us of your dissatisfaction. 

 Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards, 
LE
Linda E's update19 Nov 2018, 08:35
Reviewer Update
Thank you.
LE
Linda E's update19 Nov 2018, 09:16
Reviewer Update
RE: # ********** RE: Dispute / complain of credit score and age anaysis of my credit profile Dispute CD161716 Attachment provided as per request
Experian SA
Experian SA's reply19 Nov 2018, 12:17
Official
Good day Linda, you were provided with an acknowledgment e-mail at 8h51 this morning, as well as a reference number. 

The issue is under investigation and we will provide you with feedback soonest and in any event no later than 20 business days. 

Kind regards, 
LE
Linda E's update19 Nov 2018, 14:11
Reviewer Update
But on your email in october you requested proof of payment of these account of which was submitted why now delaying process.
Experian SA
Experian SA's reply19 Nov 2018, 14:47
Official
Good day Linda, we do not pick up the proof of payment that was sent during October.  Please send the October e-mail with the proof of payment to *** so that we can look into the matter further. 

Kind regards, 
LE
Linda E's update19 Nov 2018, 15:20
Reviewer Update
Please note that documents submitted as per your request. Please update mt profile accordingly. How come i paid every monrhs then my score is highly risk level , please sort this urgently
LE
Linda E's update19 Nov 2018, 16:11
Reviewer Update
Please respond
Experian SA
Experian SA's reply20 Nov 2018, 07:44
Official
Good day Linda, we corresponded yesterday via e-mail.  The matter is now being taken care of. 

Kind regards,