Compuscan dragging feet to update my records again

I have had a month long fight with Cell C and escalated the matter to their C-Suite. I have now been reliably informed the matter is stalling at Compuscan.

Cell C has updated my account previously on the 28th of November 2019 and subsequently filed an urgent request to update my account (post the escalation).

My account remains not updated. Please confirm receipt of updatea from Cell C and update my records. I am not keen on disputing the matter as this will take another unnecessary 21 business days. Please review your mails and system to update and close this already month old matter