Compuscan Consultant Shaldon from Technical department is rude

Dear Compuscan i am a member subcribed with Compuscan earlier today i called compuscan on *** and Pressed option 1 i spoke to a gentleman called Shaldon who was so rude and unpleasent he asked me how can he assist me i explained but the rude part of it he transfered the call without even listening to me nor advising that he is transfering the call to another department then i was amused by speaking to another person of which i was not aware that the call is being transfered i asked the person to put me back to Shaldon he said he can oick up the extention and transfered me back to him,when i Ask Shaldon why is he being so rude by transfering the call without making me aware and shuting my call with rudeness he responded and said he does not have time for this and again he dropped the call on me. taking to account that compuscan is a recognised company surely protocols and compliance is being taught on reciept of employee welness and how they should conduct them selfs as they are also the face of the company. i am dissapointed and shocked as to how come shaldom has a manner of answering the company's phone in such a manner, if his able to do so to me how many client's nor callers has he been rude to. withoput prejudice i Thabang Kola called with the following number *** at about 10:08 AM also spoke to his superior i forgot her name she is a lady who took my details down and advised that she will call me back. this behaviour its not to be tollarated especially in s huge big business such as compuscan you guys deal with a lot of clients some reputable clients, companies, private clients and so on. Shaldon needs to be trained properly about how he should speak professionally and learn telephone ethics. Shaldon from Technical department is rude