MR
Mahlatse R

1 reviews | Active since Jan 2021

28 Jan 2021, 05:28

Compuscan

Compuscan people please keep me updated on the turnaround time of my issue.

1. I need you to remove the negative months in arrears on my payment history . Since I was told this matter is escalated to the team leader and later adviced that it was with the data department was updated. However nothing is being updated .

2. Secondly I have logged a dispute with was since closed but the same issue still exist

3. Recently I was told that my ID had a technical error -they can pull my report anymore - the consultant promised to escalate the matter on Monday . Escalation take 24 to 48 Hours- please respond.

With relation to the number 1 above the NCA as amended is clear on that . What don’t you understand so I can assist in the interpretation or maybe you just don’t want to it that’s the case please tell me so I can approach the Ombudsman of interpretation.

0
Replies (1)
Experian SA
Experian SA's reply29 Jan 2021, 11:56
Official
Good Day,

Kindly note that we have escalated your query to the relevant team for further assistance.

Best Regards,

Consumer Care Team