BK
Bronwan K
1 reviews | Active since Apr 2024
14 Apr 2024, 12:02
Complaint against Experian Credit Bureau
I would like to dispute my credit score and log a complaint against Experian Credit Bureau please. For the month of April my credit score has gone down by 8 points. And previous months my credit score is standing still. Even though all my accounts is paid up each month and the accounts is matured.
To add customer service is really disgusting to say the least, they always take about 15-20 minutes before answering a call. And they never have definite answers, only possible/maybe reasons for the cause of the issues.
Helpful (0)
Replies (3)0
Replies (3)
Experian SA's replyOfficial
15 Apr 2024, 08:46 Good day,
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Experian SA's reply15 Apr 2024, 08:46
Official
Good day,
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
BK
Bronwan K's updateReviewer Update
03 May 2024, 09:54Hello,
I am writing to follow up on my previous complaint, which was submitted over 14 days ago. Unfortunately, I have not received any response or resolution regarding my complaint. The only communication I have received so far is an assurance that someone will contact me, but I have yet to be contacted by Experian. I feel like I am stuck in a repetitive cycle without any progress.
I am writing to follow up on my previous complaint, which was submitted over 14 days ago. Unfortunately, I have not received any response or resolution regarding my complaint. The only communication I have received so far is an assurance that someone will contact me, but I have yet to be contacted by Experian. I feel like I am stuck in a repetitive cycle without any progress.
BK
Bronwan K's update03 May 2024, 09:54
Reviewer Update
Hello,
I am writing to follow up on my previous complaint, which was submitted over 14 days ago. Unfortunately, I have not received any response or resolution regarding my complaint. The only communication I have received so far is an assurance that someone will contact me, but I have yet to be contacted by Experian. I feel like I am stuck in a repetitive cycle without any progress.
I am writing to follow up on my previous complaint, which was submitted over 14 days ago. Unfortunately, I have not received any response or resolution regarding my complaint. The only communication I have received so far is an assurance that someone will contact me, but I have yet to be contacted by Experian. I feel like I am stuck in a repetitive cycle without any progress.
BK
Bronwan K's updateReviewer Update
08 May 2024, 09:53I am extremely dissatisfied with the unprofessional response I received from Leah (Experian SA) regarding my ongoing credit score dispute. Despite providing the relevant month for investigation, which inherently includes the credit score, I am being asked to provide the score again. This suggests a lack of proper account checks and a failure to thoroughly review my previous emails.
Furthermore, the threat to close my account without adequate investigation or resolution is unacceptable. I have been waiting for over a month, and the circular communication has caused unnecessary delay and frustration.
I am logging this complaint against Leah's unprofessional feedback and the inadequate handling of my case. I request a comprehensive investigation, a proper resolution, and acknowledgment of the unnecessary delay caused by Experian SA's inefficiencies.
Leah's response, which prompted this complaint, is as follows:
'Good day
The scoring team reached out and did not receive any response from your side. In order for them to conduct an investigation, the consumer should provide them with the score that should be investigated. If the score that is being disputed is not provided by the consumer, the matter will be closed on their side. We are trying to get a resolution on your matter.
Best Regards Leah'"
Furthermore, the threat to close my account without adequate investigation or resolution is unacceptable. I have been waiting for over a month, and the circular communication has caused unnecessary delay and frustration.
I am logging this complaint against Leah's unprofessional feedback and the inadequate handling of my case. I request a comprehensive investigation, a proper resolution, and acknowledgment of the unnecessary delay caused by Experian SA's inefficiencies.
Leah's response, which prompted this complaint, is as follows:
'Good day
The scoring team reached out and did not receive any response from your side. In order for them to conduct an investigation, the consumer should provide them with the score that should be investigated. If the score that is being disputed is not provided by the consumer, the matter will be closed on their side. We are trying to get a resolution on your matter.
Best Regards Leah'"
BK
Bronwan K's update08 May 2024, 09:53
Reviewer Update
I am extremely dissatisfied with the unprofessional response I received from Leah (Experian SA) regarding my ongoing credit score dispute. Despite providing the relevant month for investigation, which inherently includes the credit score, I am being asked to provide the score again. This suggests a lack of proper account checks and a failure to thoroughly review my previous emails.
Furthermore, the threat to close my account without adequate investigation or resolution is unacceptable. I have been waiting for over a month, and the circular communication has caused unnecessary delay and frustration.
I am logging this complaint against Leah's unprofessional feedback and the inadequate handling of my case. I request a comprehensive investigation, a proper resolution, and acknowledgment of the unnecessary delay caused by Experian SA's inefficiencies.
Leah's response, which prompted this complaint, is as follows:
'Good day
The scoring team reached out and did not receive any response from your side. In order for them to conduct an investigation, the consumer should provide them with the score that should be investigated. If the score that is being disputed is not provided by the consumer, the matter will be closed on their side. We are trying to get a resolution on your matter.
Best Regards Leah'"
Furthermore, the threat to close my account without adequate investigation or resolution is unacceptable. I have been waiting for over a month, and the circular communication has caused unnecessary delay and frustration.
I am logging this complaint against Leah's unprofessional feedback and the inadequate handling of my case. I request a comprehensive investigation, a proper resolution, and acknowledgment of the unnecessary delay caused by Experian SA's inefficiencies.
Leah's response, which prompted this complaint, is as follows:
'Good day
The scoring team reached out and did not receive any response from your side. In order for them to conduct an investigation, the consumer should provide them with the score that should be investigated. If the score that is being disputed is not provided by the consumer, the matter will be closed on their side. We are trying to get a resolution on your matter.
Best Regards Leah'"