Complaint again Experian. Disappointed in the service received

I am trying to dispute a judgment on my name as it been paid up in January and the service provide said they send correspondence to Experian to remove the judgment. But two months later it still reflects. So I send my documents and paid up letter to Experian. I was suppose to receive an email to confirm. I have not received so I called days later and waited for 32 minutes before I got help . They confirmed documents were received and then I was told I will get and email or sms on Monday or Tuesday to confirm my case was being worked on. Nothing received till today. Trying to call and waiting and waiting.

This is unacceptable to treated this way when firstly I shouldn’t even have the judgment. When I was never contacted for a hospital account that wasn’t paid by medical aid to date. But I was listed. Never the less it was paid up. When will Experian communicate with me. How difficult is it to get help ??? The log in page doesn’t help at all.