Clearence required Feb 2018,poor service

Poor service and turn around time. Debt councilor have provide Compuscan with all information required to remove a status on my name(over a month ago). I called yesterday and spoke to Zain,and he gave me a long about resubmitting all the paper required for clearance,which i did. Today i called again and Zain gave me excuses about waiting periods and my Debt councilor should also send through the required paperwork.(which she did again,even though she sent it over a month ago 28.02.2018) Then i called again and spoke to Wendy,and she also wanted to give me a long story,i told her i don't want to hear there excuses and the put me through to a ''manager''. I the spoke to Kenisha (not sure about the spelling) and she confirm that the Debt councilor did send a mail,but to the incorrect department.So the mail was being forwarded back and forth and nobody did the clearness.But she will ensure it gets done ASAP.

If i did not call again the advisers Zain and Wendy would of kept giving me excuses and a additional 21 days waiting period for an error on there side.