kK
kerrylisagoncalves K
1 reviews | Active since May 2017
09 Nov 2020, 17:01
Clearance received in June. Credit bureaus still not updated and my credit score is below average due to this.
Good day
My clearance certificate and letters were sent in June to you by Debt busters.
But- I see my credit score and report looks abysmal at the moment. How on earth is this even possible when I have clearance for over 4 months already?
My Edgars card says it's still under debt review when it clearly is NOT.
It says I missed 8 Woolworths payments. I did not. It says I missed 3 home loan payments. I did not.
Advise me when you have fixed and updated this on your end as I have full clearance and my credit score and report should not look like this. I need this done immediately. I have waited long enough already.
Helpful (0)
Replies (7)0
Replies (7)
Experian SA's replyOfficial
10 Nov 2020, 11:51Good Day,
We apologies for delay in responding to your request
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
Experian SA's reply10 Nov 2020, 11:51
Official
Good Day,
We apologies for delay in responding to your request
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
kK
kerrylisagoncalves K's updateReviewer Update
16 Nov 2020, 16:53Good day. I have not been helped. Has all my information been updated? I was also never in any arrears with Woolworths, but your credit report says I was?
kK
kerrylisagoncalves K's update16 Nov 2020, 16:53
Reviewer Update
Good day. I have not been helped. Has all my information been updated? I was also never in any arrears with Woolworths, but your credit report says I was?
Experian SA's replyOfficial
17 Nov 2020, 11:24Good day
Kindly note that we are looking into your query and we will provide feedback in 24 - 48 hours.
Best Regards
Consumer Care Team
Kindly note that we are looking into your query and we will provide feedback in 24 - 48 hours.
Best Regards
Consumer Care Team
Experian SA's reply17 Nov 2020, 11:24
Official
Good day
Kindly note that we are looking into your query and we will provide feedback in 24 - 48 hours.
Best Regards
Consumer Care Team
Kindly note that we are looking into your query and we will provide feedback in 24 - 48 hours.
Best Regards
Consumer Care Team
kK
kerrylisagoncalves K's updateReviewer Update
23 Nov 2020, 14:59Good day. I logged a dispute that my surname shows up as my ****en surname and some addresses on my profile are incorrect. I did send through on my profile my ID, old ID, proof of residence and marriage certificate. My profile still shows the dispute. I really need to have all disputes removed from my profile immediately. I've tried calling and emailing. I haven't been assisted and I'm just kept on hold for ages with no response.
kK
kerrylisagoncalves K's update23 Nov 2020, 14:59
Reviewer Update
Good day. I logged a dispute that my surname shows up as my ****en surname and some addresses on my profile are incorrect. I did send through on my profile my ID, old ID, proof of residence and marriage certificate. My profile still shows the dispute. I really need to have all disputes removed from my profile immediately. I've tried calling and emailing. I haven't been assisted and I'm just kept on hold for ages with no response.
kK
kerrylisagoncalves K's updateReviewer Update
26 Nov 2020, 11:03I have heard no feedback. Can anyone get back to me??
kK
kerrylisagoncalves K's update26 Nov 2020, 11:03
Reviewer Update
I have heard no feedback. Can anyone get back to me??
kK
kerrylisagoncalves K's updateReviewer Update
06 Dec 2020, 21:22Still no reply. I need this dispute off of my profile immediately. You have no idea how much this is impacting and harming me. You just do not care to help me.
kK
kerrylisagoncalves K's update06 Dec 2020, 21:22
Reviewer Update
Still no reply. I need this dispute off of my profile immediately. You have no idea how much this is impacting and harming me. You just do not care to help me.
Experian SA's replyOfficial
07 Dec 2020, 07:34Good Day Kerry
Thank you for bringing this issue to our attention.
Our agent will be in touch with you shortly.
Warm regards
Consumer Care Team
Thank you for bringing this issue to our attention.
Our agent will be in touch with you shortly.
Warm regards
Consumer Care Team
Experian SA's reply07 Dec 2020, 07:34
Official
Good Day Kerry
Thank you for bringing this issue to our attention.
Our agent will be in touch with you shortly.
Warm regards
Consumer Care Team
Thank you for bringing this issue to our attention.
Our agent will be in touch with you shortly.
Warm regards
Consumer Care Team