CELL C ACC AND NEDBANK LOAN ACC

I have just spoke to stefan kotze regarding my cell c account that been removed and am still paying that account to day and its not overdue , i simply fail to understand why compscan has failed each time on my profile. this is a big issue now who give permission to remove the account and now this seems to be personal now, such bad service I have gotten for the last 6 months.YOU ARE PLAYING WITH OUR FINANCIAL LIFES HERE. I need that account back on my profile ASAP or else I have to escalate this to the ombud