Cant get hold of them, No answer

I am writing to formally lodge a complaint regarding the ongoing difficulty I have experienced in reaching your consultants. Every time I call, I am kept on hold for more than 20 minutes, only to hear that you are experiencing high call volumes. Even if I call multiple times a day, I receive the same response and am forced to listen to music while waiting. Despite my efforts for over a month now, I have been unable to speak to a consultant.

I am trying to request the removal of any holds, flags, or disputes on my name and for my credit profile to be updated accordingly. I have settled all my accounts and have the necessary paid-up letters as proof. However, due to your lack of responsiveness, this matter remains unresolved, affecting my financial standing.

This level of service is unacceptable, and I urge you to address my issue immediately. Kindly update my credit profile and confirm once this has been resolved. If I do not receive a response soon, I will escalate my complaint to the relevant regulatory authorities.

I expect a prompt resolution to this matter. Please provide an alternative means of communication where I can reach a consultant directly.