CANCEL THE SUBSCRIPTION

<p> I subscribed for the monthly credit report with Experian and the payments went off on the 22 April, 22 May and 22 June 2016 but I have never had eccess to the report. 28 June 2016 I called their customer services and was told they are not picking up any sunscription between us and that they will send my information to their IT department and I should have feedback from them by the EOB that day which never happened. I sent an email to them on the same day to ********** to report the issue and still no feedback. Today I called them again and was told by the call centre agent that the reason I do not have access is because the report is only available on their site on the day the debit order goes off and according to them i have been inactive from them since May meaning the subscription was cancelled. I asked to speak to the supervisor and she told me I did have access to the credit report on the 22 April, 9 May and 16 May 2016 and that i should send them proof of the deduction going off and they will investigate the deduction going off but she will not investigate the fact that I am saying I have never had access to the report as she believes i did enjoy the benefit. I asked for the IP address where the reports have been viewed but she did not have that info but she had the info that I accessed the reports. This year alone i accessed your site a number of times for the report and only received it once on the 9 February 2016 which was the free report. So how does it happen that the first agents said I was not subscribed to Experian but the second ones are adamant that I had access to the reports regardless of what I say? Can you please explain this to me?</p>