XH
Xolani H
1 reviews | Active since Sept 2010
13 Nov 2023, 10:29
Blacklisting due to *****
In June, I reported *****ulent activity on my account where a purchase was made online using my Makro account. I managed to get this resolved by Makro/but found out after doing a credit application that Makro sent negative information about me to Experian. I need this to be removed, but I cannot reach you on both email or telephone. This is negatively impacting my life.
Helpful (0)
Replies (3)0
Replies (3)
Experian SA's replyOfficial
16 Nov 2023, 14:46Good day,
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Experian SA's reply16 Nov 2023, 14:46
Official
Good day,
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
XH
Xolani H's updateReviewer Update
20 Nov 2023, 09:48I got a reply from one of your consultants and provided her the needed information I have at my disposal. I also gave the necessary context to my issue so that she has a full understanding of how well I have kept my account in the 740 + (top tier) rating and how having this negative blemish in my account is truly unfair to the meticulousness I conduct my credit life. Please I ask you to urgently fix this problem
XH
Xolani H's update20 Nov 2023, 09:48
Reviewer Update
I got a reply from one of your consultants and provided her the needed information I have at my disposal. I also gave the necessary context to my issue so that she has a full understanding of how well I have kept my account in the 740 + (top tier) rating and how having this negative blemish in my account is truly unfair to the meticulousness I conduct my credit life. Please I ask you to urgently fix this problem
XH
Xolani H's updateReviewer Update
04 Dec 2023, 14:09After waiting 3 weeks for your consultants to get back and having provided all documentation, I got the following reply from "Leah" ... She does not even say which attachment is invalid and why this is so? Can service be this worse? Especially when dealing with such a delicate issue like somone's credit report which was tarnished due to *****? This is unbelievable.
Good day Thank you for your email, I do apologize for the delayed response. Kindly note the attachment provided is invalid.
Good day Thank you for your email, I do apologize for the delayed response. Kindly note the attachment provided is invalid.
XH
Xolani H's update04 Dec 2023, 14:09
Reviewer Update
After waiting 3 weeks for your consultants to get back and having provided all documentation, I got the following reply from "Leah" ... She does not even say which attachment is invalid and why this is so? Can service be this worse? Especially when dealing with such a delicate issue like somone's credit report which was tarnished due to *****? This is unbelievable.
Good day Thank you for your email, I do apologize for the delayed response. Kindly note the attachment provided is invalid.
Good day Thank you for your email, I do apologize for the delayed response. Kindly note the attachment provided is invalid.