Begging to be helped

Firstly they make me run around fighting with Wonga about an update that was sent to them by Wonga on the 8th ,denying that the update was sent.Wonga proved to me that that update was indeed sent and now the information is sent to another department which is now keeping that information for Goodness knows why. The contact centre pulls me from one pillar to post when I ask to speak to the manager Leah Ramoroka who is now finding Joy in ignoring my emails . Why must I beg for assistance ? I need this update to be done urgently