BAD services, No answer to calls or emails

I have been trying to get a adversr listing off my profile for the last month. There do no answer their call center calls, on many occasions i have been on hold for 5 - 10 minutes without any answer.

I got a response on a email after 3 weeks and they required mt ID number, which I provided immidiatley but it has been almost 3 weeks with no futher response. Getting extremely frustrated with this nonsense company.