BAD SERVICE-USELESS SUPPORT DEPARTMENT-QUERIES UNATTENDED

On the 24th December 2022 I have send Experian support email on *** to request for my log in's to be reset since I have no access to either my old email address nor cellphone number used when I registered with the about 8years ago. I then received a response only on the 8th January to send them my ID copy and proof of residency of which I have emailed on that day waited to response. Then a week later I forwarded the same email with my documents they have requested to them still the was no response. Two days later I then forwarded the same email now for the 3rd time still no response. To date it's almost a month just waiting for Experian to reset my log in so that a could access my account and print my credit report.

Is this the kind of service you give to all your clients???