Bad service on data accuracy

I Sipho Petrus Maleke id no *** logged a dispute with compuscan , regarding incorrect data on my profile for Yes Loans. The account information is showing that my account is in arrears. I logged a dispute with Arno Beukes , i have sent them a statement of an account and email from Yes Loans indicating that my account was never ever in arrears as the deduction of my loan is a payroll deduction. dispute Ref no CD180682. On the 15 November 2019 my employer received and email from investigations dept at Compuscan saying i am disputing my account because i have settled it from Stefan Kotze. On the 20th November Yes Loans sent and email back to investigations and copied me on email. then i contacted Compuscan and spoke with Monica , she promised to sent email back to Yes Loans regarding my account to be fixed. today 21 November i received an email from Yes Loans that no email has been received from Monica at Compuscan. I contacted Compuscan today 21 November 2019 to my surprise they say they dont have Monica in their investigations Dept. Fix your incompetence, check on your records under my accounts who was the last person made and entry in my profile