BAD SERVICE FROM EXPERIAN SA

I have been trying to update my profile after paying off my account. I e-mailed documents several times but there is no reply or update. For the past 5 days I tried calling their Help Desk but all three option keep on ringing with no one picking up. This is an ********* and unprofessional conduct from Experian since they are in working with all major banks and creditors to provide a database of active consumers. I feel that most consumer's credit reports are inaccurate and they are not aware it .