FS
Fern S
1 reviews | Active since Mar 2012
09 Oct 2020, 10:22
BAD SERVICE and PROCESSING
Constant calls to Experian, numerous emails and still client do not have their debt review flag removed from the Experian system! Absolutely shocking service in relation to keeping clients profiles clear! There is no accountablity from Experian for not fixing incorrect credit profiles and inexcusably affecting clients credit scores which is used by the banks!!!
Helpful (0)
Replies (4)0
Replies (4)
Experian SA's replyOfficial
09 Oct 2020, 12:51Good Day Fern
Thank you for bringing this issue to our attention.
We have investigate the query above and there is no Debt review Flag reflecting on the profile.
Regards,
Experian Contact Centre
Thank you for bringing this issue to our attention.
We have investigate the query above and there is no Debt review Flag reflecting on the profile.
Regards,
Experian Contact Centre
Best regards,
Experian SA's reply09 Oct 2020, 12:51
Official
Good Day Fern
Thank you for bringing this issue to our attention.
We have investigate the query above and there is no Debt review Flag reflecting on the profile.
Regards,
Experian Contact Centre
Thank you for bringing this issue to our attention.
We have investigate the query above and there is no Debt review Flag reflecting on the profile.
Regards,
Experian Contact Centre
Best regards,
FS
Fern S's updateReviewer Update
09 Oct 2020, 13:34You are replying which speak to exactly what i have complained about - what have you investigated when i have not provided any details!!!! please confirm who I can speak to in relation to my 2 clients who we have tried on numerous occasions to ensure that the flag is removed.
FS
Fern S's update09 Oct 2020, 13:34
Reviewer Update
You are replying which speak to exactly what i have complained about - what have you investigated when i have not provided any details!!!! please confirm who I can speak to in relation to my 2 clients who we have tried on numerous occasions to ensure that the flag is removed.
FS
Fern S's updateReviewer Update
12 Oct 2020, 13:55I am still waiting for a reply as to who's profile you checked and if mine who gave you consent to check my profile?
FS
Fern S's update12 Oct 2020, 13:55
Reviewer Update
I am still waiting for a reply as to who's profile you checked and if mine who gave you consent to check my profile?
Experian SA's replyOfficial
14 Oct 2020, 07:31Good Day,
We apologies for delay in responding to your request Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist telephonically.
Regards,
Experian Contact Centre
We apologies for delay in responding to your request Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist telephonically.
Regards,
Experian Contact Centre
Best regards,
Experian SA's reply14 Oct 2020, 07:31
Official
Good Day,
We apologies for delay in responding to your request Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist telephonically.
Regards,
Experian Contact Centre
We apologies for delay in responding to your request Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist telephonically.
Regards,
Experian Contact Centre
Best regards,