Bad service and no help

I submitted my documents last Thursday (01.02.2018) for a judgement that's been of my name for a year now which I only found out now that its not updated on there system,Yesterday (06.02.2018) I spent almost the whole day trying to send these people the email again because according to them I used the incorrect email address which just happens to be the exact same one they providing me with and also the one I found on there website, This morning (07.02.2018) I had to call again as the person from yesterday that promised me a reply if they receive it never rep****, I have sent this form 2 different emails already a few times, I spoke to a lady which was very rude and un helpful when I tried to explain to her that the 7 days turn around time they referring to should include the actual date at which the email was sent and can she please escalate it as it now a matter of urgency, she flat out refused and when asked to speak to a superviser I was told that theres no one available at which point I asked for her name and the phone got dropped in my ear,I phoned again and spoke to a guy which was also very rude and didn't want to understand that I have already sent it a week ago and was told I now have to wait again from todays date (07.06.2018) for it to be resolved which is pathetic to say the least and the lame excuse about the email being wrong is also a lie to cover that they not doing anything to help, With the other credit company it took a day to get it sorted out and with this one its worse then trying to call the municipality.