BAD SERVICE AND ATTITUDE

I have paid experian to draw a credit report, I waited and no report has arrived. I phoned and after waiting for 15 minutes the consultant asks that I email my ID and FICA, I sent it through immediately, I phoned again and informed them I still have not received any report. I emailed again and tried phoning again. After constantly getting to the same consultant on the phone, he no longer takes my calls and hangs up on me. Very poor service. I want a refund due to non delivery.<br> <br> Regards N Barkhuizen