Bad Service
I have been trying for WEEKS to dispute accounts on my credit report. You never deal with one person, have to constantly re-explain all the time, no one takes accountability or focuses. How do I request to deal with someone senior and competent going forward? This is so frustrating!
Helpful (0)
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Replies (2)
Experian SA's replyOfficial
04 Nov 2021, 08:13 Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Experian SA's reply04 Nov 2021, 08:13
Official
Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
's updateReviewer Update
10 Nov 2021, 15:16I have only received an email from Experian, requesting the documents AGAIN. I responded and said I have emailed this many times, I got an email response stating that the dispute has been logged today and I have to wait another 20 business days. I emailed ALL the required documents on the 15th of September 2021, its almost two months later! Why is the dispute only being logged NOW? Please escalate this to a senior and competent person, I am losing my patience!
's update10 Nov 2021, 15:16
Reviewer Update
I have only received an email from Experian, requesting the documents AGAIN. I responded and said I have emailed this many times, I got an email response stating that the dispute has been logged today and I have to wait another 20 business days. I emailed ALL the required documents on the 15th of September 2021, its almost two months later! Why is the dispute only being logged NOW? Please escalate this to a senior and competent person, I am losing my patience!