Bad service

Good day

Ive lodged a complaint about an account on my name that has already prescribed, ive tried too contact your office on numerous occasions but no answer I don’t now how too get hold of your office,

Ive sent an email with all the documentation that you were going too need in order too confirm that the account jo longer exist, but still no answer

I’m court up in the dark and don’t know how to get hold of you guys