BAD SERVICE

What I cannot understand from COMPUSCAN or TRANSUNION they are extremely fast in listing you if you have defaults or judgements then it takes forever and I day for them to removed it once you have paid. once you phone Compuscan the staff at the call Centre is so annoying making out if they are doing you a huge favor in helping you. I have settled 2 loans which is still appearing on my profile which is effecting my credit score BIG TIME and they just don't care