BAD CUSTOMER SERVICE - SIES

I am really unhappy with Experian, I have for the past month tried getting ahold of them and each time I would hold on the line for more than an hour then just as I get through to them I get cut off, Like this is so frustrating, and none of them give a damn because had it been me or my employees i would be calling back the client. I just called again for the Millionth time, and guess what, I spoke to Khangelwa and quite, just like that again. I asked them to remove something I have paid up letters for from 2020 already and they chose to remove 1 and leave the other one. Today only, I was on the line for Experian for more than 2 hours and still nothing, I just managed to get the names of Khangelwa and Zanele. This is bad, I cannot understand why they are responsible for peoples lives like this, they are failing at it.