Bad customer service

Some Experian consultants are not competent, I spoke to a lady a few minutes ago. and she kept on placing me on mute for so long , so many times. I was on the call for more than 40 minutes and she had me on mute then hang up. Firstly I pay for the call, I waited more than 15 minutes to go through and then after 40 minutes of my time and money she hangs up. I want that called pulled and I want that person escalated.