Bad Customer Service

Item: Experian SA
Rating: 1
Author: Marilyn M

Been calling and emailing since the 16/10/2020 finally after hanging on the phone got to speak to Gift, he assisted with advice, which I did and he would have gotten back to me, that was a week ago.

They all the same.

Helpful (0)

Replies (5)

Experian SA's replyOfficial

30 Oct 2020, 12:25

Good day

Kindly note that there are no judgements on your profile.

Please register on www.mycreditexpert.co.za and www.mycreditcheck to view your free lifetime credit reports.

Best Regards
Consumer Care Team

Experian SA's reply30 Oct 2020, 12:25

Official

Marilyn M's updateReviewer Update

02 Nov 2020, 08:09

Great another auto response message, my issue if you ever really bother to sort out is the fact that I cant log on to my credit check, Gift told me to email support and they would assist, that was a month ago. Stop just sending stupid replies and fix the actual problem!!!!!

Marilyn M's update02 Nov 2020, 08:09

Reviewer Update

Marilyn M's updateReviewer Update

02 Nov 2020, 09:56

Thank you Debbie, finally got in. So now why is there a judgement on my profile all of the sudden????

Marilyn M's update02 Nov 2020, 09:56

Reviewer Update

Thank you Debbie, finally got in. So now why is there a judgement on my profile all of the sudden????

Marilyn M's updateReviewer Update

02 Nov 2020, 10:13

Hi Debbie, thanks I got in on both.

Marilyn M's update02 Nov 2020, 10:13

Reviewer Update

Hi Debbie, thanks I got in on both.

Experian SA's replyOfficial

02 Nov 2020, 10:42

Hi Marilyn

Glad to hear that it has been corrected.

Warm regards
Debbie

Experian SA's reply02 Nov 2020, 10:42

Official

Hi Marilyn

Glad to hear that it has been corrected.

Warm regards
Debbie