Bad customer service

Good day,

I would like to just bring this under your attention. I logged a complaint with the Ombuds CIO ********** 9302 and i understand we were at the end of the year but on the 10-01-2019 i requested feedback from Sadhia Khan and she advised that they still awaiting feedback from Edcon. Today on the 31st i still have not received any feedback in which i believe is bad customer service that i also have to every time request feedback.

NB: please advise if this is the kind of treatment customers are suppose to receive from such a big company as Experian

Regards ML