Bad consumer experience

Shocking Consumer Service from Experian. I can never get hold of a consultant, the pre-recorded voice on the line suggests sending an email, but the email results in an automated response to email your documents, which I have done on numerous occasions. They are so slack they cannot even be bothered to look at this platform to see how many complaints there are against them, and yet financial companies and banks still use Experian to do credit checks. Experian is so far behind in updating their records that I am sure many consumers are given unfair and unwarranted bad credit reports. We're fighting a losing battle here people.