Bad client services

I am so sick of Experian SA. What is the use of having a contact centre if they dont answer your calls or emails. I have been placed under debt review as my husband was on debt review. The debt collecting company send the cleanrance certificate to all credit bureau's on 5January 2020 stating all debt has been clean. Experian is the only bureau who hasn't updated my details this is really a nightmare.My husband send his information to an lady name Leah Ramoroka.I though I will do the same until today there has been no reply,or feedback to i am unable to help or refer my email.I am sick of experian.