Aweful service and customer service

I started my enquiry at Compuscan after my bank notified me that I have a bad notification on my name from Compuscan, preventing me to get any loan or upgrade to other packages. My first enquiry was on the 18th of January 2018, I sent supporting docs on the 19th, and struggled to get the email delivered on the 22nd! finally it delivered after 5 tries! Then they requested I fill in a detailed description form I did and made sure everything was 100%. Then a consultant mailed me back asking exactly what am I enquiring, do they not read the forms? that mail took 17 tries before it was delivered to the recipient, this morning a consultant requested docs that I have sent through twice at this stage be sent again! There is no communication, every time its someone else that replies to your mails. All I want to know it what the hell is the bad notification for?