Assist with this ASAP

I've just recently settled my direct axis account and on my report it reflects that the last payment was in June 26 and last update was the 1st of July? Well the status was changed to closed by why was this information not updated? Saw this also on my FNB app. My credit score hasn't changed after having settled all my accounts, it could be due to such things. Resolve this, i tried to call, was on the line over 40mins with no avail.