Appalling service/response from Compuscan

I was refered to Compuscan after Capitec Bank picked up a debt review request on my name which I was not educated on. I have sent numerous Emails requesting this to be removed as I gave nobody permission to do as it is a blockage for me to seek finance elsewhere. I have requested in my emails if this need to be escalated on a higher level such as the Obudsman but got no reply. This is testing my patients as the level of customer service is appalling... All I want is for this debt review request to be removed.#Blackfriday