Appalling service, Zero professionalism...

Lodged a dispute via email on 27 September 2021, made a follow up call about a week later and i was told the documents were received and that the following day i will receive a reference number via email for the dispute. Well that did not happen and after weeks of calling with no answer, someone by the name of Zizipho decided to pick up my call today. The lady could not even greet me back when i said hallow the way she was laughing out loud with her other colleague, kept on saying hallow i don't how many times with no response from her and after sometime i heard her telling her other colleague "Let me put this consumer on mute" which she did. I kept saying hallow until she came back to me and asked for my name which i gave, i asked for hers and she gave me, i asked for her surname and she literally dropped the call on my ear just like that after 45min of holding. You guys are seriously messing with peoples life's, you guys don't have even a tiny idea on how you are further ****ing up people's life's.