MS
Mary-Jane Serwalo
1 reviews | Active since Oct 2017
01 Dec 2023, 13:30
Appalling Service!
It’s been now 2 months with the same issue with this company!
Tell me why when I asked you remove a faulty missed payment on my profile, you then go and remove the whole account from my profile affecting my credit score yet again??
Then you go and add the account back and ultimately adding back the missed payment??
I have sent countless emails to Leah and there has not been a response from her since the 11th of October 2023.
So all you do is acknowledge HelloPeter complaints but actually don’t action them.
Please respond to my email on this reference number: EXPERIAN-390087
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Replies (1)MS
Mary-Jane Serwalo's updateReviewer Update
19 Dec 2023, 09:25I have resorted to communicating with you via a public reply as I see you are hiding behind your incompetence with your private replies.
I still have not received any update on this and now I have been rejected for a simple DATA PLAN contract that costs less than R150.00 simply because my credit report shows a missing payment - this is exactly what I was avoiding!
I need Leah who which ever robot that was responding to me privately to contact me and provide a way forward on this matter. I cannot be going back and forth since OCTOBER.
ref number: ELR*** & CD290795
I still have not received any update on this and now I have been rejected for a simple DATA PLAN contract that costs less than R150.00 simply because my credit report shows a missing payment - this is exactly what I was avoiding!
I need Leah who which ever robot that was responding to me privately to contact me and provide a way forward on this matter. I cannot be going back and forth since OCTOBER.
ref number: ELR*** & CD290795
MS
Mary-Jane Serwalo's update19 Dec 2023, 09:25
Reviewer Update
I have resorted to communicating with you via a public reply as I see you are hiding behind your incompetence with your private replies.
I still have not received any update on this and now I have been rejected for a simple DATA PLAN contract that costs less than R150.00 simply because my credit report shows a missing payment - this is exactly what I was avoiding!
I need Leah who which ever robot that was responding to me privately to contact me and provide a way forward on this matter. I cannot be going back and forth since OCTOBER.
ref number: ELR*** & CD290795
I still have not received any update on this and now I have been rejected for a simple DATA PLAN contract that costs less than R150.00 simply because my credit report shows a missing payment - this is exactly what I was avoiding!
I need Leah who which ever robot that was responding to me privately to contact me and provide a way forward on this matter. I cannot be going back and forth since OCTOBER.
ref number: ELR*** & CD290795