Appalling service!

I have had incorrect information on my Experian credit report for longer than a year now - I have tried calling and held on for 45 minutes waiting for someone to answer the call, not once but several times a month for a year! Am appalled since Experian is the only bureau who continues to show this loan as ACTIVE when it was closed in May 2019! My credit provider has also assured me over and over again they have informed Experian - I have emailed Experian consumer services a zillion times about this very issue! Really shocking service when the major banks rely on this information!