BS
Bonita S
1 reviews | Active since Mar 2014
19 Sept 2022, 12:10
Account paid 2 years ago - fix my credit report!
I have paid off my accounts in 2020! its been two years and my data has not been removed. I emailed consumer care 12 days ago (attempt 99), with my paid up letter again. They mail me back today after two weeks and tell me to log onto their portal to see my free credit score. I cannot begin to describe my frustration with these *********** call centers. I don't want to see my score, I have seen it and it is affecting my house purchase! I want someone at that place to do their job and take the credit letter and remove that **** from my name! its been two years! EXPERIAN-138786
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Replies (2)
Experian SA's replyOfficial
21 Sept 2022, 15:06Good Day,
We would like to apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Experian SA's reply21 Sept 2022, 15:06
Official
Good Day,
We would like to apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
BS
Bonita S's updateReviewer Update
17 Oct 2022, 08:12Hi Experian, I have waited 27 days for your call. It has been radio silence. Do you know what that means? That means I have heard nothing! No call!
On top of that I had sent an email to your customer service on the 13.09.2022 requesting the old debt to be removed from my name. Please note timeline and understand why I am frustrated!
13.09.2022 - asking for the builders warehouse to be removed from my name for payment in 2020! response with a ticket number : Ticket EXPERIAN-138786
19.09.2022 - response from customer service telling me how to view my credit report online - no answers to the request at hand
19.09.2022 - my response saying I dont want a credit report because it is wrong, complaining that I have tried calling your call centre which rings and rings. Requesting that the Builders warehouse gets removed from my name.
15.10.2022 - Almost a month later - please submit an I.d and Proof of residence to log a dispute? - I am not sending my legal documents to fall into your system of incompetence!
Who works at your offices? Can they read and write? When is this going to be resolved? Can I speak to someone who isn't a robot, that has a brain to assist me? This has taken way too long now. This incompetence is ruining our economy - this has a huge impact on me buying a house because you have *********** people working at your company or your processes are useless! I want a resolve.
On top of that I had sent an email to your customer service on the 13.09.2022 requesting the old debt to be removed from my name. Please note timeline and understand why I am frustrated!
13.09.2022 - asking for the builders warehouse to be removed from my name for payment in 2020! response with a ticket number : Ticket EXPERIAN-138786
19.09.2022 - response from customer service telling me how to view my credit report online - no answers to the request at hand
19.09.2022 - my response saying I dont want a credit report because it is wrong, complaining that I have tried calling your call centre which rings and rings. Requesting that the Builders warehouse gets removed from my name.
15.10.2022 - Almost a month later - please submit an I.d and Proof of residence to log a dispute? - I am not sending my legal documents to fall into your system of incompetence!
Who works at your offices? Can they read and write? When is this going to be resolved? Can I speak to someone who isn't a robot, that has a brain to assist me? This has taken way too long now. This incompetence is ruining our economy - this has a huge impact on me buying a house because you have *********** people working at your company or your processes are useless! I want a resolve.
BS
Bonita S's update17 Oct 2022, 08:12
Reviewer Update
Hi Experian, I have waited 27 days for your call. It has been radio silence. Do you know what that means? That means I have heard nothing! No call!
On top of that I had sent an email to your customer service on the 13.09.2022 requesting the old debt to be removed from my name. Please note timeline and understand why I am frustrated!
13.09.2022 - asking for the builders warehouse to be removed from my name for payment in 2020! response with a ticket number : Ticket EXPERIAN-138786
19.09.2022 - response from customer service telling me how to view my credit report online - no answers to the request at hand
19.09.2022 - my response saying I dont want a credit report because it is wrong, complaining that I have tried calling your call centre which rings and rings. Requesting that the Builders warehouse gets removed from my name.
15.10.2022 - Almost a month later - please submit an I.d and Proof of residence to log a dispute? - I am not sending my legal documents to fall into your system of incompetence!
Who works at your offices? Can they read and write? When is this going to be resolved? Can I speak to someone who isn't a robot, that has a brain to assist me? This has taken way too long now. This incompetence is ruining our economy - this has a huge impact on me buying a house because you have *********** people working at your company or your processes are useless! I want a resolve.
On top of that I had sent an email to your customer service on the 13.09.2022 requesting the old debt to be removed from my name. Please note timeline and understand why I am frustrated!
13.09.2022 - asking for the builders warehouse to be removed from my name for payment in 2020! response with a ticket number : Ticket EXPERIAN-138786
19.09.2022 - response from customer service telling me how to view my credit report online - no answers to the request at hand
19.09.2022 - my response saying I dont want a credit report because it is wrong, complaining that I have tried calling your call centre which rings and rings. Requesting that the Builders warehouse gets removed from my name.
15.10.2022 - Almost a month later - please submit an I.d and Proof of residence to log a dispute? - I am not sending my legal documents to fall into your system of incompetence!
Who works at your offices? Can they read and write? When is this going to be resolved? Can I speak to someone who isn't a robot, that has a brain to assist me? This has taken way too long now. This incompetence is ruining our economy - this has a huge impact on me buying a house because you have *********** people working at your company or your processes are useless! I want a resolve.