Account on credit expert not being updated

I am writing to express my extreme dissatisfaction and frustration regarding the unresolved issue with my closed RCP (Revolving Credit Plan) account under Credit Expert. Despite numerous attempts to rectify the situation, the problem persists, and it is having serious consequences on my professional life.

To provide context, my RCP loan with Standard Bank was closed a significant amount of time ago, and the necessary updates were sent to all credit bureaus, including Experian. While other credit check services reflect the updated status of my account, Credit Expert continues to inaccurately show my RCP account as being in arrears.

I have diligently lodged multiple disputes, but regrettably, none of them have yielded a resolution. Furthermore, my attempts to contact your customer service have been met with unacceptably long wait times, leaving me frustrated and without a solution.

I was provided with reference number EZM*** for an urgent update, promising a swift resolution. However, despite this assurance, my account status on Credit Expert remains unchanged. This discrepancy is now jeopardizing my new job, where a clean ITC (Individual Credit Report) is a requirement. I have explained the situation to my employer, assuring them that I am actively working to resolve this issue. However, the lack of progress on your end is putting my employment at significant risk.

I urgently request your immediate attention to this matter. I implore you to rectify the inaccuracies in my Credit Expert report, updating my RCP account to reflect its true status: fully paid and closed. I kindly request a prompt response detailing the steps you will take to resolve this issue and a timeline for its resolution.

Please understand the gravity of this situation and the impact it is having on my livelihood. I appreciate your immediate attention to this matter and expect a swift resolution to avoid any further professional consequences.