JS
Jean S

1 reviews | Active since Oct 2016

13 Sept 2020, 06:27

ACCOUNT CLOSED BUT NOW SHOWING AGAIN!! I WANT TO REPORT YOU TO THE NCR!!!

Yet again i have to struggle with the accounts on my credit report with Compuscan. After a long struggle, my accounts were updated. However when i checked my profile again one of the accounts that was previously put through as paid up and closed now magically is showing as open, 8 months in arrears and balances AGAIN!! How can this happen?!? My Incredible Term Loan (Account no: ***1) was put through as paid up and closed earlier in September and today it is open and current again?!?! WHY AM I STRUGGLING WITH COMPUSCAN AGAIN?!?!? THIS IS GETTING RIDICULOUS. I WANT TO REPORT COMPUSCAN TO THE NATIONAL CREDIT REGULATOR. This is unacceptable that i have to struggle with compuscan like this!! How can they open an again that was just about almost 2 weeks ago put through as paid up and closed. You compuscan needs to fix this mess immediately!!! Im sick and tired!!

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Replies (2)
Experian SA
Experian SA's reply14 Sept 2020, 11:18
Official
Good day Jean Pierre

Apologies for the bad experience you encountered with us.

We have been advised that one of our consumer care team leaders is in contact with you to address your complaint.

Kind Regards, 
JS
Jean S's update14 Sept 2020, 11:30
Reviewer Update
Yes, however I need the data team to urgently update that account, as they have a tendency to take forever to rectify information on a consumers credit report!