SN
Simphiwe N
1 reviews | Active since Sept 2017
21 Apr 2026, 10:49
a ZERO institution
0 stars is actually fitting here because this spectacular *********** or clearly captured institution makes absolutely no attempt whatsoever to attend to or resolve disputes. No matter how much detail you provide on the form or extra documentation you attach, they will invalidate your dispute in double-time providing a generic nonsensical excuse. First invalidation was for adding extra support documentation to the attachment. Second invalidation was that now the other attachment, being the terms and conditions, was incorrect. The third time, they didn't even bother with supplying a reason. Earning salaries for absolutely nothing.
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Experian SA's replyOfficial
28 Apr 2026, 11:40 Hi Simpiwe,
We sincerely apologise for the frustration and disappointment you have experienced while attempting to resolve your dispute. We recognise that repeated invalidations, particularly where supporting documentation has been provided, are extremely frustrating and not the experience we aim to deliver.
We appreciate the time and effort you have taken to submit your dispute and supporting information, and we regret that the outcomes and feedback received to date have felt unclear or inadequate. Your concerns regarding the handling and communication of dispute outcomes are noted and taken seriously.
To ensure your matter receives appropriate attention and can be reviewed more thoroughly, please provide the reference number/s. This will allow a dedicated team to assess the matter and assist further.
Once again, we apologise for the inconvenience and frustration caused and appreciate you bringing your experience to our attention.
Kind regards,
We sincerely apologise for the frustration and disappointment you have experienced while attempting to resolve your dispute. We recognise that repeated invalidations, particularly where supporting documentation has been provided, are extremely frustrating and not the experience we aim to deliver.
We appreciate the time and effort you have taken to submit your dispute and supporting information, and we regret that the outcomes and feedback received to date have felt unclear or inadequate. Your concerns regarding the handling and communication of dispute outcomes are noted and taken seriously.
To ensure your matter receives appropriate attention and can be reviewed more thoroughly, please provide the reference number/s. This will allow a dedicated team to assess the matter and assist further.
Once again, we apologise for the inconvenience and frustration caused and appreciate you bringing your experience to our attention.
Kind regards,
Best regards,
Experian SA's reply28 Apr 2026, 11:40
Official
Hi Simpiwe,
We sincerely apologise for the frustration and disappointment you have experienced while attempting to resolve your dispute. We recognise that repeated invalidations, particularly where supporting documentation has been provided, are extremely frustrating and not the experience we aim to deliver.
We appreciate the time and effort you have taken to submit your dispute and supporting information, and we regret that the outcomes and feedback received to date have felt unclear or inadequate. Your concerns regarding the handling and communication of dispute outcomes are noted and taken seriously.
To ensure your matter receives appropriate attention and can be reviewed more thoroughly, please provide the reference number/s. This will allow a dedicated team to assess the matter and assist further.
Once again, we apologise for the inconvenience and frustration caused and appreciate you bringing your experience to our attention.
Kind regards,
We sincerely apologise for the frustration and disappointment you have experienced while attempting to resolve your dispute. We recognise that repeated invalidations, particularly where supporting documentation has been provided, are extremely frustrating and not the experience we aim to deliver.
We appreciate the time and effort you have taken to submit your dispute and supporting information, and we regret that the outcomes and feedback received to date have felt unclear or inadequate. Your concerns regarding the handling and communication of dispute outcomes are noted and taken seriously.
To ensure your matter receives appropriate attention and can be reviewed more thoroughly, please provide the reference number/s. This will allow a dedicated team to assess the matter and assist further.
Once again, we apologise for the inconvenience and frustration caused and appreciate you bringing your experience to our attention.
Kind regards,
Best regards,