A POOR EXCUSE FOR A CORPORTATE

Paid up my edgards account and submitted paid up letter on the bureau for it to be removed and waited the 20 business days. After the time has past various mails and calls yet not even a reference and the account is still on my name. What an insult to South africa. A credit bureau that has no proper dispute process or staff compliment in place. Not even policies that protect its consumers against fair practice. Will be in contact with the NCR as legally disclaimer on the website states 20 business days until dispute resolution or feedback however none of the above.