5 months Unresolved Enquiry

I'm very unhappy with how unprofessional the SA branch is. I've written an email and logged an enquiry dispute in September 2023 and I got a feedback in November that the dispute is not in my favour. Now I get another email on the 9th saying they will be investigating the nedbank enquiry again and they will be putting my credit on pause for 20 days. Ive been working so hard on keeping my credit score clean as I'm looking to move now in Feb. These people have decided to put my credit on pause to investigate something they already investigated and there was a feedback. I sent an email on Friday it was not responded to. I've even tried calling a couple of times but it's clear there's no contact center in SA. They take forever to resolve anything, they're *********** and don't know what customer service is.