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They pride them self as the biggest Credit Bureau in South Africa, could be correct but also the company with the worst client services. There call center (Tel no. **********) agents, because you are black listed they tread you as a bad person. Although they do not know your circumstances. When you log a dispute with them they make it clear it can take up to 20 working days, but when a dispute has been escalate it must be resolved in 48 hours. My dispute has been escalate on Wednesday 20th of January 2021, since then they did not sent any mail or give telephonic feedback. You are kept in the dark and every time you phone the call center you hear a different story from the agent whom answer the call.Nobody wants to take ownership of a situation and hope it will be resolved by it self. I think it will be a good idea if the company send the personal on a client service course.