16 MONTHS STRUGGLE TO GET CREDIT RECORDS UPDATED AND FIXED

Dispute was lodged with Experian to update a Finchoice restructured and settled loan, which Finchoice haven't updated in over 16 months and have affected my credit score negatively for this time.

Experian then issued me with a dispute reference EPM*** and on the 30th of November informed that my dispute has been resolved and attach a credit report, password protected, say the password in my ID, tried my ID, doesn't work or open the attachment.

Today I went on the www.mycreditexpert.co.za which will show your Experian credit record, and guess what, the Finchoice loan is STILL appearing there as outstanding!!!

Another thing I don't understand, Compuscan, another credit company, which is now part of Experian, can't update both at the same time. I mean Experian you have access to both reports.

I can't believe that South African customers are treated in this manner, and by companies not doing that they are supposed too and delivering such poor client services, that it becomes the consumers responsibility to do their work for them which can takes months or years to get resolved due to incompetence.

Experian or Compuscan, fix my credit record and Finchoice settled loan on both my Experian & Compuscan credit records!!!!!!!