Poor service from Execuspecs Musgrave

I have been a client of Execuspecs (Musgrave branch) for many years and to date have generally received satisfactory service. However, this year, I had to update my prescription glasses and opted to re-use my existing frames with new lenses. I was told I would be without my glasses for 2-3 days. I handed in the frames on the afternoon of Thursday 30 May and indicated that I was anxious to receive them back. On 6 June, as I had not heard from them, I phoned the branch. I was informed that they had received the glasses back on 2 June and apparently had tried to call me but there was no reply. I am not sure what number they tried but it was not my cellphone as there is no record of their call on that device. Although they have my mobile, home and office phone numbers and my email address, no further attempt was made to contact me.