Worst service ever

I left Cape Town on the 21st of August, having agreed with the consultant that my furniture would arrive in Johannesburg on Monday the 23rd of August. I still haven't received my furniture. Worst part is that no one is saying anything, I literally have to ask on a daily basis, and all I get is "the truck with your stuff is on the road, should be here today". Everyday for the past week. If that's the standard and level of professionalism these people provide then I don't ever want to use them again.