Based on recent customer reviews, Excuss Logistics delivers a sharply divided experience across South African household moves. Satisfied customers praise easy WhatsApp booking, quick quotations, friendly and careful loading crews, and belongings arriving undamaged, with staff such as Osley and Rodney singled out for patience. Dissatisfied customers describe quotes rising steeply on moving day, deposits not refunded, furniture held for weeks between cities like Cape Town, East London and Trichardt, unanswered phones, shifting delivery stories, damaged boxes and missing items. Communication and honouring agreed timelines remain the clearest weaknesses.
Replied to 70% of negative reviews
Reply time on negative reviews: 1074h 30m
TrustIndex
5.5
Â
Ranking
#15
in Transportation & Logistics
Reply Time
875h 33m
Â
NPS Score
-56
Recommended: Unlikely
Replied to 70% of negative reviews
Reply time on negative reviews: 1074h 30m
Nov '25 - Oct '26
Frequently Asked Questions About Excuss Logistics
What do customers say about Excuss Logistics?
Based on recent customer reviews, Excuss Logistics delivers a sharply divided experience across South African household moves. Satisfied customers praise easy WhatsApp booking, quick quotations, friendly and careful loading crews, and belongings arriving undamaged, with staff such as Osley and Rodney singled out for patience. Dissatisfied customers describe quotes rising steeply on moving day, deposits not refunded, furniture held for weeks between cities like Cape Town, East London and Trichardt, unanswered phones, shifting delivery stories, damaged boxes and missing items. Communication and honouring agreed timelines remain the clearest weaknesses.
Is Excuss Logistics trustworthy?
Excuss Logistics has a TrustIndex of 5.5 out of 10 on Hellopeter, based on 29 reviews in the last 12 months. They reply to 70% of negative reviews, typically within 1074 hours 30 min. Hellopeter has tracked Excuss Logistics across 273 total reviews. How is the TrustIndex calculated? →
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Appalling services Delayed Furniture Delivery
My furniture was collected on 29 September 2026 and was promised for delivery the following day. It has still not been delivered. Since then, I have received conflicting and repeatedly missed delivery dates, with no satisfactory explanation. My calls and messages have also gone unanswered, leaving me concerned about the whereabouts and condition of my belongings. It is unacceptable that your company pursues customers when payment is due but fails to show the same urgency and accountability in delivering the service paid for.
1 reviews | Active since Oct 2026
Appalling services Delayed Furniture Delivery
My furniture was collected on 29 September 2026 and was promised for delivery the following day. It has still not been delivered. Since then, I have received conflicting and repeatedly missed delivery dates, with no satisfactory explanation. My calls and messages have also gone unanswered, leaving me concerned about the whereabouts and condition of my belongings. It is unacceptable that your company pursues customers when payment is due but fails to show the same urgency and accountability in delivering the service paid for.
1 reviews | Active since Nov 2013
Fantastic, Friendly, very careful
Fantastic, Friendly, very careful. Moved my entire house in 2.5 hours. No breakages, no scratches. Always checking that everything is to go. Helped put all the furniture in the correct rooms. I would recommend them to other people for sure.
1 reviews | Active since Nov 2013
Fantastic, Friendly, very careful
Fantastic, Friendly, very careful. Moved my entire house in 2.5 hours. No breakages, no scratches. Always checking that everything is to go. Helped put all the furniture in the correct rooms. I would recommend them to other people for sure.
1 reviews | Active since Sept 2026
The delivery of my furniture went smooth and the staff was friendly 😊They helped with everything...
The delivery of my furniture went smooth and the staff was friendly 😊They helped with everything that needed to be moved and even protected my furniture from the rain . My furniture came fully intact with no damage . I am happy I chose them to move my furniture
1 reviews | Active since Sept 2026
The delivery of my furniture went smooth and the staff was friendly 😊They helped with everything...
The delivery of my furniture went smooth and the staff was friendly 😊They helped with everything that needed to be moved and even protected my furniture from the rain . My furniture came fully intact with no damage . I am happy I chose them to move my furniture
1 reviews | Active since Sept 2026
They handled items with care and also patient even though my complex has so many rules they made ...
They handled items with care and also patient even though my complex has so many rules they made arrangements to easily move my items
1 reviews | Active since Sept 2026
They handled items with care and also patient even though my complex has so many rules they made ...
They handled items with care and also patient even though my complex has so many rules they made arrangements to easily move my items
1 reviews | Active since Mar 2023
Very professional an...
Very professional and always gives you updates and confirmations closer to the time
1 reviews | Active since Mar 2023
Very professional an...
Very professional and always gives you updates and confirmations closer to the time