AB
Annelize B

1 reviews | Active since Apr 2011

02 Mar 2020, 11:55

Very bad and recless moving company

This company did my move from pta to cape town. I arranged for bigger truck ect. My move was done eventualy after being hours late snd waiting a whole day. We had to get a second truck same size as the first truck. 2 8 tonners.we actualy messured them. When my furniture arrived at my cape town adress the squized everythin into 1 truck literlay one meter bigger now u an imagine..... 80% of my furniture damaged. All my glass wear broken..... i sent photos last week as i paid 24300 for the move and that included insurance shpuld damages occure well i actualy didnt think i would even need it as i have ued thesr company before. Well now since i sent the ohotos and emails. I have had no response. Im stuck with damaged furniture had to replace all my kitchen wear over the weekend as all my boxes was squashed and thats how everything broke. They kate they dont care about u as a client or if ur items gets damaged or not. Since my emails and photos and complaint no one has bothered to assist me

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Replies (4)
AB
Annelize B's update02 Mar 2020, 14:38
Reviewer Update
Still no respond even after emailed them again today. Useless service
AB
Annelize B's update02 Mar 2020, 14:41
Reviewer Update
This company did my move from pta to cape town. I arranged for bigger truck ect. My move was done eventualy after being hours late snd waiting a whole day. We had to get a second truck same size as the first truck. 2 8 tonners.we actualy messured them. When my furniture arrived at my cape town adress the squized everythin into 1 truck literlay one meter bigger now u an imagine..... 80% of my furniture damaged. All my glass wear broken..... i sent photos last week as i paid 24300 for the move and that included insurance shpuld damages occure well i actualy didnt think i would even need it as i have ued thesr company before. Well now since i sent the ohotos and emails. I have had no response. Im stuck with damaged furniture had to replace all my kitchen wear over the weekend as all my boxes was squashed and thats how everything broke. They kate they dont care about u as a client or if ur items gets damaged or not. Since my emails and photos and complaint no one has bothered to assist me
AB
Annelize B's update04 Mar 2020, 15:16
Reviewer Update
Been several days and this company after emails and more stull cant he bothered to give any feed back but they quick to take your money and mess up all ur furniture
Excuss Logistics
Excuss Logistics's reply05 Mar 2020, 16:13
Official
Dear Annelize

Your concerns are noted and have been escalated  to our service manager who will call you in due course after going through the facts.