JP
Jacobus P

1 reviews | Active since Dec 2020

08 Dec 2020, 10:29

Unreliable furniture movers

Excuss Logistics was supposed to move all my belongings from Pretoria to Barberton on 7 December 2020. First of all, I reived a call from one of their drivers on Sunday morning 6 December telling me that he is on his way to load my stuff and he is on his way from Polokwane. I corrected him and told him that I am only on Monday 7 December. Comming Monday morning no truck arrived. After phoning the company I was told that nobody rescheduled a truck to load my furniture on the 7th as per my initial request but I must be patient they are reorganizing and will send a truck later the day, which never happened because the were there were no truck available. The manager promised that a truck will be sent to my house at oçlock on Tuesday morning. Comming 8 am no truck in sight. I phoned the office and was told that the truck is delayed and will arrive by 10 am. Comming 10 am still no truck. I phoned the manager again and was told that the truck will be at my address by 12 noon because it is coming from Secunda. I cannot trust these people anymore because they are *************. I am supposed to evacuate my house for the new owners to move in and they must evacuate their house for new owners as well. I will never recommend this company to anybody planning to move.

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Replies (1)
Excuss Logistics
Excuss Logistics's reply08 Dec 2020, 18:54
Official
Dear Mr Nicolas Pienaar

Your displeasure in the manor your move was handled is noted and regrettable.We would like to apologise that you were sent from pilar to post just to get your move done. Indeed the festive season comes with a lot of challenges in the removal industry as demand for moving becomes overwhelming.We will engage you privately to negotiate some settlement for this embarrassing inconvenience.