MF
Morné Ferreira
1 reviews | Active since Jun 2023
13 Jun 2023, 19:11
The worsed logistics company out there
We used Excuss Logistics for our recent relocation from Johannesburg to East London. They picked up everything on the 27th of April 2023 and dropped it off on the 29th of April 2023l. However, not all our stuff was delivered. Once they offloaded we realised that some things were missing. The driver responded, "Oh, sorry there was no space for it on the truck". Not once during the time of pick up or delivery did they call us to inform us that certain things would not be delivered. We had to call the head office and speak to Lettie (the person who handled our account). Her response was blunt. "Sorry, we will deliver it within a week". After a week we received no communication and still no delivery. After numerous attempts to call, they finally picked up and said they are trying to fill up the next truck and they would deliver it as soon as that happened. Long story short. Still after numerous calls and engagements, it is over a month and a half now and they have not delivered our stuff. This must be the worse logistics company out there. Their employees have no idea what they are doing and always find excuses when asked. We have no indication of when or if we will receive our stuff. We have even opened a ******** case with the police because of this as this is regarded as theft. DO NOT USE THIS COMPANY FOR ANY FURNITURE REMOVAL NEEDS!
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Replies (3)
Excuss Logistics's replyOfficial
13 Jun 2023, 20:24Dear Mr Morne Ferreira
Your feedback is acknowledged and greatly appreciated. We sincerely apologize that you have had such an unpleasant experience with our company. We do agree 2 of your belongings were not delivered, indeed it has been promises after another and your frustration is understandable. During the day, today one of our stuff members said to you that the 2 items that were not delivered will be delivered tomorrow the 14th of June 2023. Details of the driver have been shared with you together with the tracker record of the location of the truck which is already in your area. We once again express our unreserved apology for such below par service.
Your feedback is acknowledged and greatly appreciated. We sincerely apologize that you have had such an unpleasant experience with our company. We do agree 2 of your belongings were not delivered, indeed it has been promises after another and your frustration is understandable. During the day, today one of our stuff members said to you that the 2 items that were not delivered will be delivered tomorrow the 14th of June 2023. Details of the driver have been shared with you together with the tracker record of the location of the truck which is already in your area. We once again express our unreserved apology for such below par service.
Excuss Logistics's reply13 Jun 2023, 20:24
Official
Dear Mr Morne Ferreira
Your feedback is acknowledged and greatly appreciated. We sincerely apologize that you have had such an unpleasant experience with our company. We do agree 2 of your belongings were not delivered, indeed it has been promises after another and your frustration is understandable. During the day, today one of our stuff members said to you that the 2 items that were not delivered will be delivered tomorrow the 14th of June 2023. Details of the driver have been shared with you together with the tracker record of the location of the truck which is already in your area. We once again express our unreserved apology for such below par service.
Your feedback is acknowledged and greatly appreciated. We sincerely apologize that you have had such an unpleasant experience with our company. We do agree 2 of your belongings were not delivered, indeed it has been promises after another and your frustration is understandable. During the day, today one of our stuff members said to you that the 2 items that were not delivered will be delivered tomorrow the 14th of June 2023. Details of the driver have been shared with you together with the tracker record of the location of the truck which is already in your area. We once again express our unreserved apology for such below par service.
MF
Morné Ferreira's updateReviewer Update
13 Jun 2023, 20:32This just shows that you have no idea what is going on in the company. There are 4 items that need to be delivered not 2. The fact that one needs to go to these lengths and wait more than a month and a half to receive our stuff (if we receive it and looks like it is not even going to be everything again) highlights that you are the worse logistics company. It is always excuses and never any solutions. You do not look after your customers and take no action to remedy anything when there are unhappy customers. Also very convenient that it will be "delivered tomorrow" after this post has been made and after a ******** case has been opened with the police.
MF
Morné Ferreira's update13 Jun 2023, 20:32
Reviewer Update
This just shows that you have no idea what is going on in the company. There are 4 items that need to be delivered not 2. The fact that one needs to go to these lengths and wait more than a month and a half to receive our stuff (if we receive it and looks like it is not even going to be everything again) highlights that you are the worse logistics company. It is always excuses and never any solutions. You do not look after your customers and take no action to remedy anything when there are unhappy customers. Also very convenient that it will be "delivered tomorrow" after this post has been made and after a ******** case has been opened with the police.
MF
Morné Ferreira's updateReviewer Update
19 Jun 2023, 11:42So finally they have delivered after more than a month and a half of empty promises, opening a case at the police, and posting a review on Hellopeter. Are these really the measures one needs to take just to fulfil the service you have paid them to do? To cap this all off, one of the items delivered late is now damaged/broken. When I notified them of this. Their response was "Well we will have to take it to a specialist". Not sorry or apologising or anything. Are they really going to make the effort to do this if they cannot even deliver the stuff on time? And since then, just like before, I have heard nothing from them. No response, no update, and nothing about the process of how they are going to rectify this. They do not communicate with you at all. They expect you to phone and follow up with them - once even in the police office with an officer talking to them. Still, then were they only making excuses. Not once have they apologised for this whole ordeal in person, on this review was the first time they actually said sorry. Every time you phone them they just make excuses and say they are waiting to fill up a load. It is not our responsibility or problem to rectify the mistake and problem they have caused. As the service provider, they need to do everything they can to fix and find a solution as quickly as possible and to keep to the customer "happy". But they do not care about their customers, only themselves and find more excuses. Excuss Logistics should actually change their name to Excuse Logistics. I would not recommend their services to anybody. First took over a month and a half to deliver our stuff and now one of the items is damaged/broken. How are you going to solve this?? Worse company out there with even worse customer service!!
MF
Morné Ferreira's update19 Jun 2023, 11:42
Reviewer Update
So finally they have delivered after more than a month and a half of empty promises, opening a case at the police, and posting a review on Hellopeter. Are these really the measures one needs to take just to fulfil the service you have paid them to do? To cap this all off, one of the items delivered late is now damaged/broken. When I notified them of this. Their response was "Well we will have to take it to a specialist". Not sorry or apologising or anything. Are they really going to make the effort to do this if they cannot even deliver the stuff on time? And since then, just like before, I have heard nothing from them. No response, no update, and nothing about the process of how they are going to rectify this. They do not communicate with you at all. They expect you to phone and follow up with them - once even in the police office with an officer talking to them. Still, then were they only making excuses. Not once have they apologised for this whole ordeal in person, on this review was the first time they actually said sorry. Every time you phone them they just make excuses and say they are waiting to fill up a load. It is not our responsibility or problem to rectify the mistake and problem they have caused. As the service provider, they need to do everything they can to fix and find a solution as quickly as possible and to keep to the customer "happy". But they do not care about their customers, only themselves and find more excuses. Excuss Logistics should actually change their name to Excuse Logistics. I would not recommend their services to anybody. First took over a month and a half to deliver our stuff and now one of the items is damaged/broken. How are you going to solve this?? Worse company out there with even worse customer service!!